pkrapp Privacy Policy

1. Who We Are and How to Contact Us

pkrapp ("we," "us," "our," "pkrapp") operates the online casino and sports betting platform accessible at pkrapp.vip (the "Platform"). pkrapp is operated by an internationally registered entity holding a valid online gaming licence from its licensing authority. References to "pkrapp" in this Privacy Policy include the Platform operator and all entities acting on its behalf as data processors.

For all data protection enquiries, including requests to exercise your data rights, you may contact the pkrapp Data Protection team via the support email address displayed on the Platform. Please include "Data Privacy Request" in your message subject to ensure correct routing. pkrapp aims to respond to all data rights requests within 30 calendar days of receipt.

2. Data We Collect

2.1 Registration Data

When you create a pkrapp account, we collect the following personal data:

• Full legal name;
• Date of birth;
• Residential address;
• Email address;
• Mobile telephone number (used for OTP verification and account security);
• Username and encrypted password.

2.2 Identity Verification Data (KYC)

Prior to processing your first withdrawal, pkrapp is required by its licensing obligations to verify your identity. This involves the collection of:

• A copy of a valid government-issued identity document (e.g., Pakistani CNIC, passport, or driving licence);
• A selfie or liveness verification image for biometric comparison with the identity document;
• Proof of address documentation where required;
• Source of funds documentation in cases where enhanced due diligence applies under AML procedures.

2.3 Financial Data

When you make deposits or withdrawals, pkrapp collects transaction data including payment method identifiers (e.g., JazzCash account number, Easypaisa-linked mobile number, bank account details, or USDT TRC20 wallet address), transaction amounts, timestamps, and transaction reference numbers. pkrapp does not store full debit or credit card numbers on its own systems; card data is handled directly by PCI DSS-compliant payment processors.

2.4 Usage and Behavioural Data

pkrapp automatically collects the following data when you use the Platform:

• IP address and approximate geolocation derived from it;
• Device type, operating system, and browser or app version;
• Pages visited, features accessed, and session duration;
• Betting history, game play records, and bonus transaction history;
• Responsible gaming tool usage (e.g., deposit limit settings, self-exclusion requests).

2.5 Communications Data

If you contact pkrapp support, we retain records of those communications — including chat transcripts, email exchanges, and call logs — for the purposes of quality assurance, complaint resolution, and regulatory compliance.

3. How We Use Your Data

pkrapp uses the personal data we collect for the following purposes:

• Account creation and management: to register your account, verify your identity, and maintain your account in good standing;
• Service delivery: to process deposits and withdrawals, settle bets, award bonuses, and provide access to all Platform features;
• Regulatory compliance: to fulfil our licensing obligations including age verification, anti-money laundering (AML) checks, and know-your-customer (KYC) procedures;
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, unauthorised account access, and abuse of Platform terms;
• Responsible gaming: to monitor gambling patterns and intervene where we identify indicators of problem gambling, in line with our licensing obligations;
• Customer support: to respond to enquiries, resolve complaints, and improve the quality of support interactions;
• Marketing communications: to send you promotional offers, bonus notifications, and news about pkrapp features — where you have not opted out and where we have a lawful basis to do so;
• Platform improvement: to analyse usage data in aggregate to improve Platform performance, user interface design, and feature development;
• Legal obligations: to comply with court orders, regulatory demands, and other legally binding requirements.

4. Legal Basis for Processing

pkrapp processes personal data on the following legal bases depending on the specific processing activity:

• Contractual necessity: processing required to fulfil our obligations to you under the pkrapp Terms & Conditions, including account management, transaction processing, and game provision;
• Legal obligation: processing required to comply with applicable laws and our licensing conditions, including KYC, AML, and responsible gaming obligations;
• Legitimate interests: processing for fraud prevention, Platform security, and aggregate analytics where those interests are not overridden by your data protection rights;
• Consent: processing for optional marketing communications and non-essential cookies, where you have provided explicit consent that you may withdraw at any time.

5. Data Sharing and Third Parties

5.1 Categories of Recipients

pkrapp does not sell your personal data. We share personal data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT TRC20 processing partners — to facilitate deposits and withdrawals;
• Identity verification providers: third-party KYC and AML service providers engaged to process identity document checks and liveness verification on pkrapp's behalf;
• Game providers: Pragmatic Play, PG Soft, JILI, and other licensed game studios whose titles are accessible via the pkrapp Platform — game play data is shared with providers for audit and dispute resolution purposes;
• Analytics providers: aggregated, pseudonymised usage data is shared with analytics service providers to improve Platform performance;
• Regulatory and law enforcement authorities: where we are legally required to disclose data by court order, regulatory demand, or applicable law;
• Group companies: where pkrapp shares infrastructure or operational services with associated group entities under confidentiality obligations.

5.2 International Transfers

Given that pkrapp is operated under an international licence, some personal data may be transferred to and processed in jurisdictions outside Pakistan. Where such transfers occur, pkrapp takes steps to ensure that appropriate safeguards are in place, including standard contractual clauses or equivalent data transfer mechanisms.

6. Data Retention

pkrapp retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with our legal and regulatory obligations. The following general retention periods apply:

• Active account data: retained for the duration of the account relationship plus a minimum of five years following account closure, in accordance with AML regulatory requirements;
• KYC and identity verification documents: retained for a minimum of five years following the end of the business relationship, as required by licensing conditions;
• Transaction records: retained for a minimum of five years for financial audit and regulatory purposes;
• Support communications: retained for three years from the date of the last communication;
• Marketing consent records: retained for the duration of the account relationship and for one year following opt-out, as evidence of consent management.

At the end of the applicable retention period, personal data is securely deleted or anonymised in accordance with pkrapp's data deletion procedures.

7. Data Security

pkrapp implements technical and organisational security measures appropriate to the nature of the personal data we process. These include:

• 256-bit TLS/SSL encryption for all data transmitted between user devices and pkrapp servers;
• Encryption of sensitive data fields at rest within pkrapp's database infrastructure;
• Access controls limiting internal access to personal data to authorised personnel on a need-to-know basis;
• Multi-factor authentication requirements for administrative access to data systems;
• Regular penetration testing and security audits conducted by independent third parties;
• Incident response procedures for identifying, containing, and reporting data breaches in accordance with regulatory requirements.

Notwithstanding these measures, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own account credentials. If you suspect your account has been compromised, contact pkrapp support immediately and change your password.

8. Your Rights

Subject to applicable law and regulatory constraints, you have the following rights in relation to your personal data held by pkrapp:

• Right of access: you may request a copy of the personal data pkrapp holds about you;
• Right to rectification: you may request correction of inaccurate or incomplete personal data;
• Right to erasure: you may request deletion of your personal data where we no longer have a lawful basis to retain it, subject to our regulatory retention obligations;
• Right to restriction: you may request that processing of your data be restricted in certain circumstances;
• Right to data portability: you may request a machine-readable export of personal data you have provided to pkrapp under a consent or contract basis;
• Right to object: you may object to processing of your data for direct marketing purposes at any time — this right is absolute for marketing processing;
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact the pkrapp Data Protection team using the support contact details available on the Platform. We will respond within 30 calendar days. In some cases, identity verification may be required before we action a data rights request to protect against unauthorised access to another person's data.

Note that certain rights may be limited where compliance would conflict with pkrapp's legal obligations — for example, AML regulations require us to retain certain transaction and identity records regardless of a deletion request.

9. Cookies and Tracking Technologies

9.1 What We Use

pkrapp uses the following categories of cookies and similar tracking technologies on the Platform:

• Strictly necessary cookies: session management, authentication state, and security tokens required for the Platform to function. These cannot be disabled.
• Functional cookies: user preferences such as language, display settings, and last-visited game category.
• Analytics cookies: aggregated, pseudonymised data on Platform usage, page performance, and feature engagement to help us improve the product.
• Marketing cookies: used where you have consented to receive targeted promotional content based on your usage patterns.

9.2 Managing Cookies

You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies on a per-domain or per-category basis. Blocking strictly necessary cookies will prevent the Platform from functioning correctly. Blocking analytics or marketing cookies will not affect your ability to use pkrapp's core features. Detailed cookie management instructions are available in your browser's help documentation.

10. Children's Privacy

pkrapp is an adult gambling platform. It is strictly prohibited for individuals under the age of 18 to register an account, access the Platform, or participate in any gambling activity. pkrapp does not knowingly collect personal data from individuals under 18. If we discover that an account has been registered by a minor, we will close that account immediately, return any deposited funds to the depositing payment method, and delete the associated personal data unless retention is required for regulatory reporting purposes.

If you are a parent or guardian and believe that a minor in your care has registered a pkrapp account, please contact support immediately with details so we can act promptly.

11. Changes to This Privacy Policy

pkrapp reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. Where changes are material, we will notify registered users by email or in-Platform notification at least 14 days before the updated Policy takes effect.

The current version of this Privacy Policy is always accessible at pkrapp.vip/privacy-policy and is dated at the top of the document. Continued use of the pkrapp Platform following the effective date of any revision constitutes your acceptance of the updated Policy. If you do not agree to a revised Policy, you must stop using the Platform and request account closure.

For any questions about this Privacy Policy or pkrapp's data handling practices, please contact the support team using the contact details available on the Platform.